Customer Service

Frequently Asked Questions

Store Policies

Customer Support

• COVID-19 Response

• The COVID-19 pandemic is impacting the lives of our customers, neighbors, and communities. We are grateful to all the essential workers who are still helping us get books into the hands of our reader.

  Workman Publishing is committed to our employees’ and customers’ health and safety. At this time, our warehouse in Wisconsin is operating at reduced hours. Employees are practicing social distancing as well as increasing sanitizing and safety measures. As a result, you may experience delays on your order.

  We will continue to follow the guidance of the Centers for Disease Control and Prevention (CDC) in the coming days and weeks.

  If you have any questions, please reach out to orders@workman.com.

  We’re honored to have you as a customer. Together we will make it through these challenging times.

• Where did the Page-A-Day calendar originate?

• Workman, in fact, invented the Page-A-Day® Calendar, which is why you see this "®" symbol on our product and throughout our communication. The first Page-A-Day calendars were announced in the spring of 1979—365 Words-A-Year, 365 Jokes, Puns, and Riddles, and 365 Women-A-Year. Please refer to our About page to read the official story of Page-A-Day.

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• What are the sizes of Page-A-Day print calendars?

• Our Page-A-Day Calendars vary in size by format, and measurements are approximate and may vary slightly by up to ½″.
  

  • Page-A-Day Format (including stand): 5 7/8″ height x 5 ⅞″ width x 1 ⅜″ depth
  • Mini Wall Calendar Format (folded): 7″ height x 7″ width
  • Engagement/Diary Format (closed): 6 ¼″ height x 9 ¾″ width
  • Gallery Format: 7 1/8″ height x 6 ¼″ width x 1 ⅜″ depth
  • Wall Calendar Format (square, folded): 12″ height x 12″ width
  • Wall Calendar Format (vertical rectangle, folded): 14″ height x 12″ width
  • Page-A-Week Gallery Wall Calendars: 10”x 12” format with 52 images printed on high-quality paper, then Wire-O bound
  • 17-Month Large Planners: 8” x 10” matte laminated hardcover with foil embellishment; metallic Wire-O bound; removable marketing stickers; 224 pages

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• How do I buy a Page-A-Day® Calendar if my local store has run out?

• Our calendars are published like books—with the same care and attention to detail—and they're also sold like books, although the market expands far beyond the traditional bookstore. You'll find them in the big chain bookstores and independent bookstores, in warehouse clubs, department stores, gift stores, mail-order catalogs, and through online merchants. Click on store at the top of this page, and you'll find our complete calendar offerings for the year as well as the ability the purchase them through the pageaday.com website. International customers may click here to find a list of our global distribution partners.

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• Calendars make great gifts! Can I buy in bulk?

• You can receive a 40%–60% discount on orders of just ten copies or more—it's the gift that offers the most bang-for-your-buck pleasure on the market. Please visit our bulk orders page for more information. Please note, during special promotional periods when our products are already discounted, bulk discounts do not always apply. Please ask for details.

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• I have a problem with a print calendar published by Page-A-Day, like a printing error or a problem with the stand. What can I do?

• Please email orders@workman.com and we will make it right for you by replacing your broken calendar.

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• Do you offer technical support?

• This FAQs section should answer almost every question. Please read through this page carefully and you will likely find the information you need. For more technical support, please use our customer support form to contact us. If you can't fill out the form, you can reach us by email at team@pageaday.com. We are happy to help.

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• Does pageaday.com use Javascript and/or Cookies? What other technical tidbits should I know?

• Yes. The site requires that both cookies and Javascript are enabled on your browser. If either of these are disabled, it's possible that you will encounter problems such as missing buttons, graphics that won't load, blank pages, or an inability to enter our contests.
  

  If you are using Norton Internet Security (or any sort of fire wall) you'll need to configure it to "allow browser identification." If this does not work, try turning your firewall off completely. You should then be able to reactivate your daily calendar emails after registering with no adverse effects.

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• Which Page-A-Day Calendars are available as digital calendars?

• Unfortunately, there will be no digital calendars offered in 2018, 2019, or 2020.

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• What are the rules for the Page-A-Day Photo Contests?

• You can find the full contest rules here: CONTEST RULES.

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• How do I know that the photo of my pet is high quality/ large enough?

• If you are using a modern digital camera, and you upload the photo at the highest resolution, chances are the photo will be high quality. If you don't understand photo optimization, do not attempt to resize the image—most likely this will result in a lower-quality image. All images must be uploaded at the highest quality available in a JPG, Tiff, or PNG format. This file has to be at least 300 dpi for the format of the calendar (width: 5.25 inches or height: 5.25 inches). Remember that we can reduce a photo in size successfully, but not enlarge it.

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• I entered my pet in your Photo Contest! Did he or she win? When will I find out?

• Our judges get so many entries that sometimes it takes several weeks or longer to get through them. If your pet has been selected for a poll or gallery, we will let you know a few days before your pet's photo appears on our website.

  If your pet is chosen to be in our print calendar, we'll notify you by October of the year before. So, if your pet is chosen for the 2020 calendar, you'll be notified by October 2019.

  If you have not received notification of your pet's acceptance in our website or print calendar, we invite you to enter again the following year.

  Our judges must first decide which photos meet their standards for print quality, and then which fit their editorial plan, so your pet still has a great chance of being chosen in the future.

  For more details about our judges' criteria, please read the full contest rules.

• Shipping & Delivery

• Level I—Standard Shipping Under $30.00
  

  • Shipping Cost: $5.99
  • Shipping Time: 7–10 business days*

  * To our customers in Puerto Rico, Alaska, and Hawaii: At times, especially during the holiday season, orders can take up to 2 weeks to deliver.

  Level II—Express Shipping

  • Shipping Cost: Costs vary based on weight and address location
  • Shipping Time: 2 business days if ordered before 12 p.m. (EST), Monday through Friday (excluding holidays).

  Some standard shipping carriers are experiencing delays due to the effects of COVID-19. These delays may impact package tracking information and extend delivery times. We apologize for any inconvenience this may cause.

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• Where We Ship

• Online ordering is available to physical addresses within the United States.
  

  We can fulfill orders shipping to a USPS PO Box address and APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) addresses. However, this service is available only via UPS Mail Innovations. Please expect shipping to take up to 4 weeks, especially during the holidays.

  For Level II shipping to FPO (Fleet Post Office), Hawaii, Alaska, or one of the US territories, please call Customer Service at 1-800-722-7202 to receive a freight estimate and place your order. Customer Service hours are 9 a.m. to 5 p.m. (EST), Monday through Friday.

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• International Orders

• We are presently unable to ship orders outside the United States. For customers outside the US, please refer to our international ordering information on workman.com.
  

  To purchase our calendar products shipping to Canada, please visit amazon.ca. For book orders, please visit our international ordering information.

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• How We Ship

• Our products ship via UPS Mail Innovations (Level I) and UPS 2nd Day Air (Level II). For US post office box address and APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), shipping is available only via UPS Mail Innovations, please expect shipping to take up to three weeks, especially during the holidays.

  If you would like to ship your order to a destination outside the United States, please call Customer Service at 1-800-722-7202 to place your order.

  Customer Service hours are Monday through Friday, 9 a.m. to 5 p.m. (EST), with the exception of major holidays when we will be closed so our employees can enjoy the holidays with their families.

• Shipping Costs

• We offer free standard shipping (Level I) for all orders more than $30 that ship to an address within the United States. Customers have the option to upgrade to UPS 2nd Day Air (Level II) for an additional cost . For orders less than $30, please review your shopping cart for the shipping charges and options pertaining to your order.

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• Free Promotional Shipping

• From time to time, we may offer free shipping with a promotional code. These codes apply for standard shipping (Level I) only. Free shipping over a minimum order total will be applied to the final order after any discount amount from promo code use is calculated.

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• Tracking Your Order

• We will send you a shipping confirmation email when your order ships. Orders sent via standard shipping and UPS 2nd Day Air have full tracking information, which will be included in the confirmation email.

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• Delivery Time

• We process all orders on the same day if ordered before 1 p.m. (EST), Monday through Friday, excluding holidays. Most orders will ship within 2 business days and will be received within 7–15 business days after successful payment processing.

  If UPS 2nd Day Air is selected, most orders arrive within 3 business days.

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• Holiday Hours

• In addition to weekends, the Workman and Page-A-Day warehouse will be closed on the following dates in 2020: January 20, February 17, May 25, July 3, September 7, October 12, November 26-27, December 24, 2020 - January 1, 2021. We will be taking orders, but we will not be shipping our products on those dates.
  

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• Rush Orders

• If you require rush delivery for your order, please call Customer Service at 1-800-722-7202. You will be advised of the delivery times and options at the time of your order.
  

  Customer Service hours are Monday through Friday, 9 a.m. to 5 p.m. (EST).

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• Shipping in Multiple Packages

• If your order includes several items, they may ship separately and at different times at no extra charge to you. In order to deliver your purchases to you as quickly and efficiently as possible, we group together items that ship from the same warehouse location. This could result in part of your order arriving at a different time, but still within the expected delivery window.

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• Out of Stock

• We do our best to keep the website stock as up to date as possible. On occasion, an item may go out of stock between the time your order is placed and the order reaching the warehouse. In this case, your order will be immediately canceled and your credit card will be credited for the amount you were charged.

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• Return Policy

• Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. Returns should be sent to the following address using a trackable method of shipping:

  LSC Communications
  675 Brighton Beach Road
  Menasha, WI 54952

  Please include your name and the original order number to ensure that credit is issued promptly and correctly. Once your return has been processed, a refund for the purchase price, excluding any shipping and handling charges, will be issued on the credit card used for the original purchase.

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• Damaged or Defective Items

• If you receive a damaged or defective product, please contact Customer Service for a replacement. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.
  

  Customer Service can be reached at 1-800-722-7202 Monday through Friday, 9 a.m. to 5 p.m. (EST), or via email at info@workman.com. Please make sure to have your order number ready for the call or include it in the email.

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• Canceling an Order

• Once you place an order it cannot be canceled. If you do not wish to keep the item(s) ordered, please follow the instructions above under Return Policy.

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• Refunds

• Credit card refunds will be automatically issued within 2–4 weeks of your return being received. Please make sure to provide the original order number with your return so that your refund is not delayed.

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• Credit Card Processing

• Workman Publishing does not store credit card information. However, by referring to the original order number, the third-party credit card company will be able to retrieve the original credit card information and a refund will be processed. You do not have to provide the information a second time. Credit cards will be charged for the entire order total at the time the order ships. If a customer orders a product that goes out of stock, we will automatically refund your order within 3–5 business days.

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• Sales Tax Collection

• Sales tax will be applied where applicable.

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• Page-A-Day Calendars Bulk Orders

• You can receive a 40%–60% discount on orders of just ten copies or more—it's the gift that offers the most bang-for-your-buck pleasure on the market. Please visit our bulk order page for more information. Please note, during special promotional periods when our products are already discounted, bulk discounts do not always apply. Please ask for details.

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• Limits of Responsibility

• We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

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• Price and/or Description Changes

• All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are nonrefundable. We reserve the right to refuse any sale at any time.

• Get In Touch

• Page-A-Day® and pageaday.com are owned and operated by Workman Publishing Co. Inc. Workman Publishing’s Customer Service department handles all orders and processing for pageaday.com and the Page-A-Day® Store.
  

  Please call Customer Service at 1-800-722-7202. Hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern Time (ET).

  Phone lines and voicemail messages are available—but expect delays due to heavy volume, especially after November 25. You can also reach us by email at orders@workman.com

  Please take a look at some answers to our most frequently asked questions:

  Calendar questions:

  1. If your new Page-A-Day chipboard backer isn’t standing up straight, take a look at these instructions.

  Contest questions:

  1. If your pet was chosen for the calendar, you will find out in September of this year.

  2. If you live outside of the USA, you cannot submit to the contest. Sorry!

  3. If you received a confirmation email, we did receive your submission! If you did not, please contact us using the form below with the name of your pet and whether they’re a cat or a dog.

  4. You cannot edit a submission once it’s been submitted. Please resubmit your entry form with the corrections and note in the “Pet’s Bio” field that you’re resubmitting with corrections so we know to disregard your previous submission.

  Shipping questions:

  1. If you are outside of the United States and would like to place an order, please email onlineorders@workman.com.

  2. If you have a question about an order you placed, please provide your order number in a message to us using the form below.

  If these answers don’t address your inquiry, please send us a message using the form below.